CASE STUDIES

Riyad Bank

Riyad Bank

An innovative and engaging banking experience

E.C.S.S.R

Pepper welcomes and entertains the visitors of the Centre, immediately collecting their feedback with the aim of improving the visitor experience.

Irca Sigep

Sigep 2019: a new phygital experience

One of the key touchpoints that Softec proposed was Pepper, the humanoid robot, in the role of IRCA event Ambassador.

Dubai Police

Making technology sympathetic

In the guise of Amal, that means hope in Arabic, Pepper works as a young humanoid volunteer that joined Dubai Police to offer support and empathy to adults and teenagers. A unique, sensitive “spokesrobot” that can appeal to a varied public of young and grown-ups in different contexts, such as schools and shopping centers, offering information and spreading awareness about the serious risks related to drug use.

Dewa

Enhance Digical Transformation

Pepper engages people to interact in order to enhance customers’ experience in clean energy, energy efficiency, energy and water conservation as well as presenting innovative initiatives that contribute to customer happiness.

Bologna Airport

Redesigning the Travelling Experience

Positioned in front of the Info Point at the Check-in Area, Pepper engages with passengers, interacting with them and establishing an empathic relation.

1177

Retailtainment 4.0

The integration of the Vending Machines with the suite Orchestra allows to control the social robot’s behaviours and to manage the entire process which rules the V-Commerce, gathering business information and converting it into insights.

ENBD

The Future Banking Lab

Pepper establishes a personal dialogue with visitors, escorting them throughout the Customer Journey.

Janssen

A New Event Experience

Located at the entrance of the Janssen stand, Pepper detects the presence of the people approaching him and starts engaging them. Softec has developed 3 Customer Journeys, corresponding to as many mix of dialogues and gestures, which are activated by interactions and interlocutor responses.